ABOUT THE ROLE

Bluecube are seeking a customer focused IT Support engineer with a strong technical support background. The team is dedicated to Bluecubes Legal and Chambers clients and consists of one Team Leader and three engineers, further supported by a head-office based dedicated team. This role has a primary base of operations in our Chancery Lane office and may include, where available, a day a week working from home.

Reporting to the Legal team leader, you will manage your ticket queues, you will  be expected to handle the more technical tickets and deal with client technical escalations. This will involve using our ticketing system to manage all streams of work and coordinating queues. Liaising with the team leader, you will ensure that a joined-up approach to service delivery is meeting client expectations and the Bluecube Values.

This position is high-profile and requires an individual with extensive IT Service experience. The clients are all from a legal background, often dealing with Solicitors/Barristers; their tickets are often highly time critical and of a sensitive nature. It’s for these reasons we need to ensure that Customer Service is at the forefront of everything we do, with communication being the driving factor to meet client expectations. A proactive nature for problem solving is imperative.

KEY RESPONSIBILITIES

• Manage Daily Walkaround Checks for London based clients
• Manage All Open Tickets for London based clients
• Take ownership of client issues with a proactive approach to resolve
• Manage service desk tickets in accordance with client SLA’s
• Produce relevant or required process documents to improve the overall service of the support desk function
• Support alongside our PMO to scope and deliver projects
• Technical (Infrastructure, Software, Endpoint)
• As a Senior IT support Technician, familiarisation with the below technologies is expected. Any training that is needed will be given;
  • Windows Server 2022/2019/2016
  • Azure & MEM
  • Windows 10 desktop systems
  • Hyper-V
  • Active Directory
  • Deployment Services – Intune/Group Policy/WDS
  • Networking (Switching/VLANs/Routing/Firewalls)
  • Managed Antivirus
  • Enterprise Wireless administration
  • Powershell
  • Desirable but not essential : AZ900/AZ104/CompTIA Network+/CCNA
• Where necessary, act as a dedicated on-site engineer for London based Clients

Salary / package

• £28,000-£42,000 per annum depending on experience
• Annual Leave of 25 days + UK Bank Holidays
• 1x day Birthday leave per year
• Vitality Health Insurance (after probation)
• Life Assurance
• Pension scheme through People’s Pension
• Referral Bonus scheme
• 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)
• Access to internal Mental Health First Aid Champions
• My Staff Shop scheme discounts
• Cycle to Work scheme
• Free eye tests
• Annual flu jab

Bluecube is committed to promoting diversity and inclusion and is an equal opportunity employer. We encourage all qualified candidates to apply.