This role aims to strengthen the relationships between Bluecube and our existing clients. Acting as a primary point of contact for our customers, helping them realise how technology can make their lives easier and at the same time drive their businesses.

A Bluecube Client Engagement Manager acts pro-actively to continuously identify areas for improvement for our clients, whilst maintaining an outstanding level of customer service with the aim to become a trusted partner, not just another supplier.

Key Responsibilities:

• To manage and strengthen relationships with the existing Bluecube clients using a pro-active, astute yet personable approach to all communication.

• To pro-actively grow the revenue received from our clients in a positive, accurate and ethical manner always acting in the best interests of the client.

• To carry out regular face-to-face service reviews and strategic meetings with our clients and to advocate for our clients internally keeping service quality as the priority.

• To maintain clear, timely and accurate communication internally as well as externally.

• To genuinely own your client relationships and take responsibility for providing the very best service you can.

Essential Qualities:

• Proven experience in building and maintaining client relationships

• Proven experience dealing with Microsoft technologies

• Confidence in a client facing role with an ability to present

• Previous experience working in the IT services industry

• Outstanding time management and the ability to prioritise effectively

• Keen eye for detail

• Familiarity with using CRM

• Strong numerical, verbal and written communication skills

• Friendly, confident, and professional telephone manner

• Self-motivated with the ability to work alone and as part of a team

• Desire to provide outstanding customer service to our clients

• Care and a desire to work with people

• Commercial awareness

Desirable Qualities

• Good level of Microsoft Cloud technologies

• History working within an MSP

Qualifications/Accreditations:

• Ideally you will have higher education level qualifications or equivalent professional learning however this is not an essential requirement.

Personal Qualities:

• Takes pride in providing a high level of service

• Cares about people

• Confident and self-motivated

• Driven to deliver the highest standards

• Polite and professional yet not afraid to challenge

• Proactive and innovative

• Interested in Technology

Salary - £35-£55k OTE (dependent on experience)

• 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)

• Private Medical Insurance with Aviva (after probation)

• My Staff Shop scheme discounts

• Access to internal Mental Health First Aid Champions

• Company Pension scheme with the People’s Pension (company contribution = 3%, employee contribution = 5% default but can be increased on request)

• Cycle to Work scheme

• Referral Bonus scheme

• Soft skills training

• Free eye tests

• Annual flu jab

• Standard annual holiday entitlement = 25 days per annum + UK Bank Holidays