Working from our head office in Milton Keynes, you will be supporting users all across the UK. You will be supporting 1st line Service Desk engineers and working with 3rd Line Engineer and Technical Specialists.

For this role, you will need to be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised.

Key Responsibilities

• Acting as an escalation point
• Prioritising and managing workload effectively
• Managing several open incidents simultaneously

Qualities
Experience/understanding of the following is required:

• Windows Server 2022/2019/2016
• Azure & Intune
• Windows 10
• Hyper-V
• Active Directory
• Networking (Switching/VLANs/Routing/Firewalls)
  
• Powershell
  
• Proven experience working in a MSP Environment 

Qualifications/Accreditations

• Minimum 2+ years experience as a 2nd Line Engineer

Personal Qualities

• Ability to mutli-task
• Strong customer service skills
• Proactive and positive approach to problem solving and client interaction
• Excellent attention to detail, flexibility, and use of own initiative to resolve complex issues
• 
  

Salary - £30-£37k (dependant on experience)

• 24x7 Confidential Support Line (health & wellbeing, counselling, family, legal, general advice, etc)

• Private Medical Insurance with Aviva (after probation)

• My Staff Shop scheme discounts

• Access to internal Mental Health First Aid Champions

• Company Pension scheme with the People’s Pension (company contribution = 3%, employee contribution = 5% default but can be increased on request)

• Cycle to Work scheme

• Referral Bonus scheme

• Soft skills training

• Free eye tests

• Annual flu jab

• Standard annual holiday entitlement = 25 days per annum + UK Bank Holidays