Working from our head office in Milton Keynes, you will be supporting users all across the UK. You will be supporting 1st line Service Desk engineers and working with 3rd Line Engineer and Technical Specialists.

For this role, you will need to be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised.

Key Responsibilities

• Acting as an escalation point
• Prioritising and managing workload effectively
• Managing several open incidents simultaneously

Qualities
Experience/understanding of the following is required:

• Windows Server 2022/2019/2016
• Azure & Intune
• Windows 10
• Hyper-V
• Active Directory
• Networking (Switching/VLANs/Routing/Firewalls)
  
• Powershell
  

Qualifications/Accreditations

• Minimum 2+ years experience as a 2nd Line Engineer

Personal Qualities

• Ability to mutli-task
• Strong customer service skills
• Proactive and positive approach to problem solving and client interaction
• Excellent attention to detail, flexibility, and use of own initiative to resolve complex issues

Salary - £25k-£35k (dependant on experience)